BSB30215 – Certificate III in Customer Engagement

This qualification is designed to build your capability to work in a customer service and sales setting using a broad range of competencies in varied work contexts.

Qualification Description

This qualification reflects the role of individuals working in a range of complex customer service roles.

Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.

Individuals would work under supervision, but may have some authority to delegate.