BSB20115 – Certificate II in Business

Whether you just want to brush up on your office administration skills, or you need to learn these skills from scratch, this course will teach you the basics of working in a business environment.

This course has been designed to teach you about different procedures in business including becoming proficient in office technology (such as using a computer), dealing with customers and clients, and developing your writing skills.

Qualification Description

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.